Board Thread:Questions and Answers/@comment-31671068-20170407200949/@comment-24659969-20170408155828

Yes, your inquiry code is the unique ID numbers and alphabets on top left of the title screen.

support_en@bc01.ponos.net

Email to that address with subject [Support] Save Data Recovery

Then in the content, write down like this example, insert your inquiry code to the email: "My inquiry code is XXXXXX

I lost my save data due to -Insert reason of lost save data here- Can I have a backup save data transfer code sent to this email address?"

Then wait for one to four days, you will receive a reply. Also check your spam mail folder every day too. The reply would contain the transfer code if your backup exist or rejection apologize if no data backup existed.

Remember, USE ENGLISH for that