Board Thread:Questions and Answers/@comment-31636989-20170331072515/@comment-26042064-20170401041942

hmm... they should be able to notify you regarding the fix. Did you try following up? Normally they'd restore your account within the day.

1) Notify you

2) Request you to re-connect the game to the net, re-download the data (like during version update)

3) Then your file should be back to your normal account.