Board Thread:Questions and Answers/@comment-31344790-20180315224147/@comment-26042064-20180316112126

yup here's the e-mail if you need: [mailto:support_en@bc01.ponos.net support_en@bc01.ponos.net]

if you missed this from the main page...

Notice About HGT Errors
HGT errors may occur if your phone/tablet clock has been manually changed, if you traveled to a different time zone, or if your network connection was particularly unstable during daily update. Ensure that your device time settings are set to Auto, that you are in an area with strong network connection, and please don't make any further changes to your time settings. You should start receiving your energy and login bonuses again soon. DO NOT attempt to solve the issue by deleting or reinstalling the app without starting a Save Data Transfer from the Settings menu first - PONOS will not be able to help you recover any of your progress/purchases!
 * Please wait upto 48 hours for restoration to occur.