Board Thread:Questions and Answers/@comment-104.171.54.100-20150609141717/@comment-26225277-20150609151706

Have you reset your phone?

If you haven't, you should really use the Data Transfer feature in the settings in the game. Follow the instructions there and redo it when you reset your phone.

If you have, raw file backups from your phone storage may not work, maybe you'll be lucky, but I know many whose file backups did not work whatsoever. In which case, good luck hacking the game and regaining your progress within 30mins, if you want to.