Board Thread:Questions and Answers/@comment-44466431-20191121054046

After updating to version 9.0.0, my account is replaced by a brand new one. I have sent 2 inquiries about this problem to PONOS by the in-app help feature but got no reply after 24hrs. I still have my old inquiry code and some of the previous in-game purchase receipts. Can someone who knows please tell me how long does it take for PONOS to respond to the inquiries and is my account lost forever? 