Board Thread:General Discussion/@comment-26996468-20151014145006/@comment-26131865-20151014174002

Nope, they talk about this: when you do something that might be dangerous (e.g. : reset the phone), you should before prepare a "save data transfer" procedure. Inquiry code is, for inquiries, so when you have problem. In reality, PONOS stocks on their servers all the data from the users, but they won't found yours without the inquiry code (that is the "IP" of the game). In any case, that's the "save data transfer" which allows you to recover your progress. If you lost your data but remember your inquiry code, they will do a save data transfer for you, then give to you the codes.