Board Thread:Questions and Answers/@comment-38788345-20190312125419

So while I was playing the game my phone suddenly shutdown (Idk whats wrong with my phone I think its broken tbh) then when I opened my phone again and opened the game I keep getting the message "Error encountered" I pressing retry but it still doesnt work even after updating. Can anyone giving me tips I forgot to backup my account so I dont want to uninstall and reinstall but if there is no other option then I will do it. 